Creativebug, LLC
Privacy Policy – Enterprise Users
Introduction
Welcome to the www.creativebug.com network of websites and applications. This Privacy Policy – Enterprise Users, is intended to inform you of our policies and practices regarding our use and disclosure of the information that you submit to us, and the information that we collect from you through our website and our applications (“apps”), including mobile apps.
This Privacy Policy – Enterprise Users, applies to members and patrons of any organization that has contracted with Creativebug to provide the services to its patrons and members at no cost to its patrons and members. If you are an individual subscriber to Creativebug who has paid for your own subscription, or if you are an individual who has received a gift subscription, then this Privacy Policy – Enterprise Users does not apply to you. A different privacy policy applies to individual subscribers.
Whenever we use the words “we” or “us” or “Creativebug,” we are referring to Creativebug, LLC (doing business as Creativebug™), and to our affiliates and parent companies, including Jo-Ann Stores, LLC. Whenever we use the words “our website,” we are referring to our apps and to https://www.creativebug.com.
This Privacy Policy – Enterprise Users is divided into the following sections:
- Definitions
- Consent
- How We Collect Personal Information
- How We Use Personal Information
- Our Disclosure of Your Personal Information
- How You Can Stop Receiving Communications
- Information From Children Under 13
- Security
- Your California Privacy Rights
- Questions about this Privacy Policy
- How to Access or Correct Personal Information
- Privacy Policy Updates
“De-identified Information” means information that is no longer associated with you or linked to your Personal Information (as defined below). De-identified Information does not reference the identities of individual persons.
“Cookies” are small pieces of information that a website, including our website, sends to your computer or to your mobile device while you are viewing a website. Cookies are alphanumeric identifiers that are placed onto your computer’s hard drive. Cookies identify your computer or device so that we can recognize you the next time you visit us. Cookies help us remember your preferences and collect technical information about your use of the Services. We use both session Cookies (which expire after you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personalized and interactive experience on our website. Persistent Cookies can be removed by following your Internet browser help file directions. If you choose to disable Cookies, some areas of our website may not work properly.
An “Internet protocol address” or “IP Address” is a number that is automatically assigned to your computer when you use the Internet. In some cases, your IP Address stays the same from browser session to browser session, but if you use a consumer internet service provider, your IP Address may vary from session to session. We track IP Addresses in conjunction with session Cookies to analyze our web page traffic flow and to identify the location of the computer / device.
“Personal Information” is information about you that is linked to you as an individual, such as your name, email address, account username, and log-in password to our website. Personal Information excludes technical information such as unique device identifiers, randomly assigned unique identifiers in cookies, mobile device name, and IP addresses.
“Services” means the various services available on our website, including the streaming and playing of classes, downloading of videos, and other audio-visual services.
Our website is maintained and hosted in the United States. By submitting your Personal Information to us, either through our website, or through our apps, or by other means, you agree to the collection, use, and storage in the United States of your Personal Information.
When you submit Personal Information to us, it means that you have agreed to this Privacy Policy – Enterprise Users, and that you expressly consent to the use of your Personal Information according to this Privacy Policy – Enterprise Users.
We (or our business service vendors, on our behalf) collect and keep Personal Information that you submit to us voluntarily to our website, or through our apps, or by other means, in the following ways:
- When you register and set up an account on our website, we collect your name (or first initial and last initial), password, and email address.
- We maintain a record of the classes you have watched.
- If you post materials on our website with your Personal Information, we may post that Personal Information, and we may link your postings with other personal information (e.g., your account with us) for the purposes described in this Privacy Policy – Enterprise Users.
- When you contact us by email, we collect your name, email address, and any other information contained in the email that you send us.
- When you call, email or chat with our customer service team, we may collect all or some of the following: name, email address, telephone number(s), and other information that you provide during the interaction.
On our website, we (or our business service vendors, on our behalf) also collect other information from you automatically, through the use of technology, without you taking steps to submit that information, in the following ways:
- As you navigate our website, we collect information including your IP address, location of device, browser type, domain names, access times, operating system, other device identification information, and navigational and clickstream data that shows what pages are visited and how long various features are used.
- We also use Cookies (described in Section 1), pixels, and navigational data like uniform resource locators (URL) to collect information such as the date and time of your visit, the classes that were searched and viewed, and the other resources on our website that were used or visited. In addition, our website and emails from Creativebug may contain code or pixels that cause Cookies to be placed in, or read or modified from, a user’s or email recipient’s browser cache. If you are logged in, we may associate this information with your account.
- When you access our website from mobile devices, we collect information including access times, the operating system, the classes which were searched and viewed, and the other resources on our website that you used or visited.
- We work with Microsoft Clarity and Microsoft Advertising to capture how visitors use and interact with our website through behavioral metrics, heatmaps, and session replay, in order to improve and market our website and Services. Website usage data is captured using first-party cookies and third-party cookies and other tracking technologies to determine the popularity of our Services and online activity. We use this information for website optimization, fraud and security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement
We may use the information described in this Privacy Policy – Enterprise Users, for any or all of the following purposes:
- to establish user accounts;
- to administer and run our website;
- to help identify you if you lose your password and to help you find information on our website; and
- to comply with legal requirements.
Personal Information that we collect from a particular browser or device, including a mobile device, may be used with another computer or device that we have linked to the original browser or device, including a mobile device, on which such Personal Information was collected.
We may use De-identified Information to analyze request patterns and usage patterns across our web site.
We share your usage history (on an aggregate, non-individual basis) with the enterprise (i.e., library system) under whose master account the Services were used.
Regardless of any choices you make regarding your Personal Information, we may disclose your Personal Information if we believe in good faith that disclosure is necessary to (a) comply with laws or to respond to subpoenas or other judicial orders served on us; (b) to protect and defend the rights or property of Creativebug, our affiliates, or third parties; (c) to enforce the Terms and Conditions of Use of our website and this Privacy Policy – Enterprise Users; (d) to prevent imminent harm; or (e) if we find that your actions on our website violate any laws, or any of our usage guidelines.
We may use and disclose Personal Information in connection with a contemplated or an actual reorganization of our business, in connection with financing, a sale or other transaction involving the disposal of all or part of our business or assets, including for the purpose of permitting the due diligence required to decide whether to proceed with a transaction. If the sale occurs, the purchaser will be entitled to use and disclose the Personal Information collected by us, and the purchaser will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy. We may transfer part or all of your Personal Information in the case of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets or membership interests.
We reserve the right to share some or all of your Personal Information with our affiliates, for the purposes described in this Privacy Policy – Enterprise Users. We will require our affiliates to honor this policy.
If you receive advertisements, email, or other promotional communications from us, you will have the opportunity to “opt-out” by following the “ unsubscribe” instructions in the email you receive, or by contacting us directly. If you have submitted your email address to “unsubscribe,” please note that you may continue to receive emails for a time while our system updates your request. You also may use the “Contact Us” page on our website.
We do not intentionally gather Personal Information about visitors to our website who are under the age of 13. If you learn that your child under age 13 has provided our website with Personal Information, please contact us and we will try to disable that information.
We cannot eliminate the security risks associated with Personal Information.
You are responsible for maintaining the confidentiality of your password. Do not share your password with others. Creativebug will not ask you for your password. If you need a new username or password, we may require you to follow certain security procedures (such as providing us with certain Personal Information or correctly answering security questions). If satisfied with your answers, we will generate a new username and password and send it to your email. You may never use another person’s account without permission. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account. You agree to notify Creativebug immediately of any suspected or known unauthorized use of your account. Creativebug will not be liable for losses caused by any unauthorized use of your account.
Under Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for those third parties’ direct marketing purposes, and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To exercise your rights, you may make one request each year by emailing us at legal@joann.com with “Request for California Privacy Information” on the subject line and in the body of your message. Be sure to provide in the request sufficient information to properly identify yourself.
If you have questions regarding this Privacy Policy – Enterprise Users, please contact us at:
Creativebug, LLC
c/o Jo-Ann Stores, LLC
Attn: Senior Legal Counsel
5555 Darrow Road
Hudson, OH 44236
Email to: legal@joann.com
If you would like to modify your information, please log onto your account by clicking the “Login” link on the website. Registered users may modify their privacy settings, and may correct, modify and update their information at any time by logging into their account and making their desired changes. Registered users may also “un-register” or ask that your information be deleted, in which case we will remove you from our list of registered users, but we reserve the right to retain Personal Information until we determine there is no potential need for it. We may also retain Personal Information to resolve disputes, troubleshoot problems and enforce our Terms and Conditions of Use. In addition, it may not be technologically possible or feasible to remove each record of the information you have provided to us. A copy of your Personal Information may exist in a non-erasable format that will be difficult or impossible for us to locate. Information may also persist in backups.
Except in limited circumstances governed by law, you may obtain access to and have your Personal Information in our records corrected. In addition, upon request, you may have your Personal Information opted-out of future marketing and advertising efforts by us. A request for access, correction or opt-out must be made in writing to the address provided in Section 10.
This Privacy Policy – Enterprise Users is subject to revision and changes at any time in our sole discretion. If you object to any changes, you must stop visiting our website. Your continued use of our website will indicate your acknowledgment of the changes and agreement to be bound by the provisions of this Privacy Policy – Enterprise Users, as revised.
This Privacy Policy – Enterprise Users, was revised in December 2024.
