Creativebug, LLC
California Privacy Policy
Introduction
Welcome to the Creativebug web site and applications. This California Privacy Policy is intended to inform you of our policies and practices regarding our use and disclosure of the information that you submit to us, and the information that we collect from you through our web site and our applications (“apps”), including mobile applications.
Whenever we use the words “we” or “us” or “Creativebug,” we are referring to Creativebug, LLC (doing business as Creativebug®), and to our Affiliates, including Jo-Ann Stores, LLC. Whenever we use the words “our website,” we are referring to our apps, to https://www.creativebug.com, and to any other website that we may operate.
“You” or “you” or “your” refers to the California resident who provides personal information to Creativebug.
This California Privacy Policy is divided into the following sections:
- Your California Privacy Rights
- Consent to Collection, Use and Storage in U.S.
- Collection of Personal Information
- How We Use Personal Information
- Our Disclosure of Your Personal Information
- Advertising
- Mobile Applications
- How You Can Stop Receiving Marketing Communications
- Information From Children Under 13
- Links to Other Web Sites
- Security
- Definitions
- Questions about this California Privacy Policy
- Testimonials and Affiliate Program
- Revisions to the California Privacy Policy
Right to Know About Personal Information Collected and Disclosed
You have the right to request that Creativebug disclose to you the personal information about you that we collect, use, and disclose. To make a verifiable consumer request to know, please provide the information requested on Creativebug’s submission form, which you can find by clicking here
You may also make a verifiable consumer request to know by calling 833-931-0230.
When we receive a verifiable consumer request to know, we will ask the consumer to verify their identity by confirming either their email address or mobile telephone number.
Right to Request Deletion of Personal Information
You have the right to request that Creativebug delete the personal information about you that we have collected. To make a verifiable request to delete, please provide the information requested on Creativebug’s submission form, which you can find by clicking here
You may also make a verifiable request to delete by calling 833-931-0230.
When we receive a verifiable request to delete, we will ask the consumer to verify their identity by confirming either their email address or mobile telephone number.
Right to Non-Discrimination
You have the right not to receive discriminatory treatment by Creativebug for the exercise of your privacy rights conferred by the California Consumer Privacy Act.
Other Rights
Under Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for those third parties' direct marketing purposes, and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To exercise your rights, you may make one request each year by emailing us at legal@joann.com with "Request for California Privacy Information" on the subject line and in the body of your message. Be sure to provide in the request sufficient information to properly identify yourself.
Our web site is maintained in the United States. By submitting your Personal Information to us, either through our website, or through our apps, or by other means, you agree to the collection, use, and storage of your Personal Information in the United States.
When you submit Personal Information and De-identified Information to us, either through our website, or through our apps, or by other means, it means that you have agreed to this California Privacy Policy, and that you expressly consent to the use of your Personal Information according to this California Privacy Policy.
Category: Account information; credit card information; billing address; telephone number; email address.
- When you register and set up an account on our web site, or when you order or purchase an Offering, we collect your name, postal address (billing address), telephone number(s), your account username, password, email address, and credit card information (number, type of card [Visa, MasterCard, etc.], security code, and expiration date). Your credit card information is collected directly by our service provider that operates our payment platform.
This information is collected from You and is used by Creativebug to maintain your account on our website and to fulfill your purchase.
This information is shared with: your name and email address is shared with our service provider that maintains our customer database. Credit card information is shared with the issuer of the credit card and the credit card payment processor.
- When you create an account on our website, without registering, we collect your name and email address.
This information is collected from You and is used by Creativebug to maintain your account on our website.
This information is shared with: your name and email address is shared with our service provider that maintains our customer database.
- If you sign up for SMS / text, we will collect your mobile telephone number.
This information is collected from You and is used by Creativebug to send text messages to you.
This information is shared with: your mobile telephone number is shared with our service provider that operates our text messaging (SMS) program.
- We collect additional information such as your location, demographics, preferences and interests.
This information is collected from You and is used by Creativebug to maintain your account on our web site and to send marketing materials to you.
This information is shared with: service providers that conduct marketing and email campaigns on our behalf.
- We keep a record of your purchases on our web site and the classes you have watched.
This information is collected from You and is used by Creativebug to maintain your account on our web site and to send marketing materials to you.
This information is shared with: If you are a patron of a library system or other commercial enterprise subscriber that has purchased a subscription for all its members, we share usage data – at an aggregate level – with the commercial enterprise subscriber. Individual usage data is not shared with the commercial enterprise subscriber.
- If you post materials on our web site with your Personal Information, we may post that Personal Information, and we may link your postings with other personal information (e.g., your account with us) for the purposes described in this California Privacy Policy.
This information is collected from You and is used by Creativebug to maintain your account on our web site and to send marketing materials to you.
This information is shared with: other subscribers to the web site may be able to see your postings.
- When you sign up to receive emails, we collect your email address and your hobbies and interests, if you provide them.
This information is collected from You and is used by Creativebug to maintain your account on our website and to send marketing materials to you.
This information is shared with: your name and email address is shared with our service provider that maintains our customer database.
- When you order or purchase Offerings for delivery to other people, we collect your name, the recipient’s name, your email address, the recipient’s email address, your personalized email message to the recipient, your billing address, your telephone number(s), the recipient’s telephone number(s), and your credit card information (number, type of card [Visa, MasterCard, etc.], security code, and expiration date).
This information is collected from You and is used by Creativebug to process the order and to send the Offering to the recipient. Your email address is used to send marketing emails to you.
This information is shared with: Your email address is shared with our service provider that maintains our customer database. Credit card information is shared with the issuer of the credit card and the credit card payment processor.
- When you contact us by email, including customer service, we collect your name, email address, and any other information contained in the email that you send us, such as postal address (billing address), telephone number(s), credit card information (number, type of card [Visa, MasterCard, etc.], security code, and expiration date, order number, and other information that you provide during the interaction.
This information is collected from You. Your email address is used to send marketing emails to you.
This information is shared with: sharing depends on the issue for which you contacted us. For example, if it is a billing question, then we may share credit card information with the issuer of the credit card and with the credit card payment processor.
- When you enter a sweepstakes, we collect your name, postal address, country, email address and any other information required to enter the sweepstakes.
This information is collected from You. Your email address is used to send marketing emails to you if you have requested them. The other information is used in the conduct of the sweepstakes.
This information is shared with: Your information may be shared with the organization that provided the prize(s) for the sweepstakes.
Category: Technical Information (IP address, browser type, domain names, access times, operating system, clickstream information, and other device identification information).
- On our web site, we (and our service providers, on our behalf) collect Technical Information from you automatically, through the use of technology, without you taking steps to submit that information, whenever you use our website for any purpose. We also use Cookies, pixels, and navigational data like uniform resource locators (URL) to collect information regarding the date and time of your visit, the classes and Offerings which were searched and viewed, the pages of the web site that were visited, and the other resources on our web site that were used or visited. In addition, our web site and emails may contain code or pixels that cause Cookies to be placed in, or read or modified from, a user's or email recipient's browser cache. If you are logged in, we may associate this information with your account.
This information is collected from Your device (including a mobile telephone) and is used to: send you personalized advertisements that identify Offerings that we think you may be interested in. This information also is used to tell us what pages are visited and how long various features are used. In addition, we share this information for purposes that include: (1) hosting our web site; (2) approving and enabling your use of our web site and use and purchase of our Offerings, and performing other functions on our behalf; (3) providing you with Offerings, including the streaming, playing, and downloading of Services (including classes); (4) retaining your viewing history, including where a viewing session started and stopped, and classes which you enrolled in and videos that you viewed; and (5) tracking information generated through and on the web site, including the web pages and Offerings that are visited, browsed, purchased, downloaded and viewed.
See Section 6 for more information.
This information is shared with: service providers that conduct marketing on our behalf. We may use and associate historical data with a computer or device as part of our efforts to prevent fraud, credit card fraud, or other illegal activity.
Category: Social Network Widgets
- Our website includes social network or other third-party plug-ins and widgets that may provide information to their associated social networks or third-parties about your interactions with our web pages that you visit, even if you do not click on or otherwise interact with the plug-in or widget. Our video player widget also collects information.
This information is collected and transmitted from your browser and may include an identifier assigned by the social network or third party, information about your browser type, operating system, device type, IP address, and the URL of the web page where the plug-in or widget appears. This information is used to: provide quick access to the social network.
This information is shared with the social network tool or social network site.
We use your Personal Information in the manner described in Section 3 and to comply with legal requirements.
Personal Information that we collect from a particular browser or device, including a mobile device, may be used with another computer or device that we have linked to the original browser or device, including a mobile device, on which such Personal Information was collected.
User-generated content that you submit to our website, to us through our mobile apps, or to us through any other means, such as social media (e.g. Facebook, Instagram) or other social or sharing platforms or technology, now known or hereafter developed, may be used by Creativebug in advertising or other marketing or promotional activities, without compensation to you.
If you provide feedback on any of our Offerings, we may use your feedback for any purpose.
In the preceding 12 months, we have shared your Personal Information with others in the manner described in Section 3.
In the preceding 12 months, the categories of Personal Information that were disclosed to others are described in Section 3.
We do not knowingly sell the Personal Information of minors under 16 years of age without affirmative authorization.
We reserve the right to share some or all of your Personal Information with our Affiliates, for the purposes described in this policy. We will require our Affiliates to honor this California Privacy Policy.
Regardless of any choices you make regarding your Personal Information, we may disclose your Personal Information if we believe in good faith that disclosure is necessary to (a) comply with laws or to respond to subpoenas or other judicial orders served on us, or (b) to protect and defend the rights or property of Creativebug or third parties.
To provide offers that are of interest to you, we may allow other companies to place advertisements and other technology on our web site. As a result of your visit to our web site, advertisement server companies may collect information such as your domain type, your IP address, and clickstream information. See Section 6 for more information.
We may also use and disclose Personal Information for fraud detection and prevention. Personal Information and device identification information may be combined with information from other sources and used by us, or by a third party retained by us, to help detect and prevent fraud, credit card fraud, or other illegal or illegitimate activity. All or part of your Personal Information or device identification information may be kept by us or kept by the third parties involved in fraud detection, and used in future fraud prevention efforts. Information that is believed to be fraudulent may be shared with other retailers, banks, and law enforcement to help prevent illegal activity.
We may use and disclose Personal Information in connection with a contemplated or an actual reorganization of our business, in connection with financing, a sale or other transaction involving the disposal of all or part of our business or assets, including for the purpose of permitting the due diligence required to decide whether to proceed with a transaction. If the sale occurs, the purchaser will be entitled to use and disclose the Personal Information collected by us, and the purchaser will assume the rights and obligations regarding your Personal Information as described in this California Privacy Policy and as required by law. We may transfer part or all of your Personal Information in the case of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets or membership interests.
We use "interest-based" advertisements, also known as "online behavioral advertising." Online behavioral advertising is advertising that is directed to you based, at least in part, on your Internet browsing behavior. We share Personal Information with the independent contractors that conduct advertising campaigns for us. Independent contractors and their affiliates collect certain information as a result of their "tags" and other automated technology being on our website. The information that they collect includes the name (URL) of the web pages that are viewed while you are on our website, the IP address, time of visit, information about your browser software, information about your device, and randomly-assigned identifiers stored in Cookies, which they use to target and serve advertising to you. We will use all this information to serve advertising to you.
In connection with online behavioral advertising, some independent contractors involved in advertising may maintain their own proprietary consumer databases that allow them to personally identify or track website visitors. Other parties have proprietary technologies to determine what additional devices you may use, and they may then display advertisements on those additional devices.
Do-Not-Track is a public-private initiative that has developed a “flag” or signal that an internet user may activate in the user’s browser software to notify websites that the user does not wish to be “tracked” by third parties as defined by the initiative. For more information, visithttp://www.w3.org/.
As described in Section 3, we use Cookies and other tools to collect information about you when you visit our web site to better tailor the features, performance and support of our products, services, and web site. After you leave our web site, we do not track your online activity on other web sites, but independent contractors (and their affiliates) may track your online activity to offer you advertisements.
You can make decisions about your privacy and the ads you receive. To some extent you can control whether companies serve you on-line behavioral advertising by visiting the Digital Advertising Alliance website and using its opt-out: http://www.aboutads.info/choices/. The DAA opt-out requires that cookies not be blocked in your browser. You may also visit the web site of the Network Advertising Initiative and use its opt-out: https://www.networkadvertising.org/. Different companies may belong to one or more advertising organizations, and opting out from one or more groups may not stop all interest-based advertisements. We do not represent or warrant that the actions taken on other web sites will be effective or that all advertisements will be blocked.
For mobile devices and apps, you can visit the following website to opt-out of behavioral advertising: http://www.aboutads.info/appchoices. We do not represent or warrant that the actions taken on other web sites will be effective or that all advertisements will be blocked.
We work with Microsoft Clarity and Microsoft Advertising to capture how visitors use and interact with our website through behavioral metrics, heatmaps, and session replay, in order to improve and market our website and Offerings. Website usage data is captured using first-party cookies and third-party cookies and other tracking technologies to determine the popularity of our Offerings and online activity. We use this information for website optimization, fraud and security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement
We collect information you provide through the mobile app when you log in, such as your email address. We also collect information regarding the type of mobile device, operating system version, IP address, device name, and unique device identifiers. See Section 3 for additional information that we collect.
To make a request to delete your Personal Information, see Section 1.
When you receive advertisements and other promotional communications from us, including email, you will have the opportunity to opt-out by following the "unsubscribe" instructions in the email you receive, or by contacting us directly. If you have submitted your email address to “unsubscribe,” please note that you may continue to receive emails for a time while our system updates your request. You also may use the “Contact Us” page on our website to inform Customer Service of your selection.
Registered users may correct, modify and update their Personal Information by logging into their account and making their desired changes.
If you need help, please contact us.
Creativebug
c/o JOANN
Attn: Manager of Customer Service
5555 Darrow Road
Hudson, OH 44236
Phone: 1-330-735-6576
On our web site, we do not intentionally gather Personal Information about visitors to our web site who are under the age of 13.
Our web site may provide link(s) to another web site or Internet location. Some features of the Services may allow you to connect, link or access the Services via a third-party platform (e.g., a social network such as Facebook or X (formerly Twitter). We provide these links merely for your convenience, and we do not endorse the other web site or location, its contents, or any goods or services available through that web site. We have no control over, do not review, and are not responsible for these other web sites, their content, or any goods or services available through the web sites. Our California Privacy Policy does not apply to these other web sites. The privacy policies of the operators of the web sites will be applicable when you access their web sites through the links provided on our web site.
We cannot eliminate the security risks associated with Personal Information.
You are responsible for maintaining the confidentiality of your password. Do not share it with others. Creativebug will not ask you for your password. If you need a new username or password, we may require you to follow certain security procedures (such as providing us with certain Personal Information or correctly answering security questions). If satisfied with your answers, we will generate a new username and password automatically and send it to your email. You cannot use another person’s account without permission. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account. You agree to notify Creativebug immediately of any suspected or known breach of security or unauthorized use of your account. Although Creativebug will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Creativebug or others due to such unauthorized use
“Affiliates” means our subsidiaries, joint ventures, parent company(ies) and other companies in the United States under the common control of Jo-Ann Stores, LLC.
"De-identified Information" means information that is no longer associated with you, or linked to your Personal Information (as defined below). De-identified Information does not reference the identities of individual persons.
"Cookies" are small pieces of information that a web site, including our web site, sends to your computer or to your mobile device while you are viewing a web site. We use both session Cookies (which expire after you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personalized and interactive experience on our web site. Persistent Cookies can be removed by following your Internet browser help file directions. If you choose to disable Cookies, some areas of our web site may not work properly.
An "Internet protocol address" or "IP Address" is a number that is automatically assigned to your computer, tablet or other device when you use the Internet / world wide web. In some cases, your IP Address stays the same from browser session to browser session, but if you use a consumer internet service provider, your IP Address may vary from session to session. We track IP Addresses in conjunction with session Cookies to analyze our web page traffic flow and also to identify location of the computer / device.
“Offerings” means our Products and Services.
"Personal Information" is information about you that is linked to you as an individual, such as your name, postal address, email address, social media identifier (e.g., @janedoe; crafty_janedoe), telephone number, credit card number and expiration date, account username, and log-in password to our web site.
“Products” means any tangible products available on our web site.
“Services” means the various services available on our web site, including the streaming and playing of classes, downloading of videos, and other audio visual services.
If you have questions regarding this California Privacy Policy, please contact us at:
Creativebug
c/o JOANN
Attn: Senior Legal Counsel
5555 Darrow Road
Hudson, OH 44236
Email to: legal@joann.com
We may post your testimonial on our web site along with your name. If you want your testimonial removed, please contact us at support@creativebug.com.
Affiliate Program
If you participate in our Affiliate Program, we will collect your name, website name, website URL, email address and affiliate program payment preferences (including bank account number and routing number, bank account name, PayPal account email address, billing address and other financial information). We use this information to enable your participation in the Affiliate Program and to make payments related to it.
This California Privacy Policy is subject to revision and changes. If you object to any changes, you must stop doing business with us, including business on our web site. Your continued use of our web site will indicate your acknowledgment of the changes and agreement to be bound by the terms and conditions of the California Privacy Policy, as revised.
This California Privacy Policy was revised in December 2024.
